Returns & FAQ
Last Updated: 08/29/2024
Our Guarantee
We want you to love our products, and we stand by their quality. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.life2030.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details.
Cancellations
Product Orders Cancellation Policy
Because our products are made to order specifically for you, changes or cancellations must be made before the item goes into production. If you need to cancel or modify your order, please use the link in your confirmation email to make changes before production begins.
Once your order goes to production, you may be eligible for a replacement or resolution, depending on the situation. After you've received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at contact@support.life2030.com
Policies of Refund
Product Orders Cancellation Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are only refundable if they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Cancellation Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at contact@support.life2030.com. We'll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
Credit Cards, Debit Cards, Pre-paid/Gift Cards
You will be able to checkout with any major credit card, debit card, or pre-paid/gift card with the following credit card provider logos:
- Visa
- Mastercard
- American Express
- Discover
Apple Pay and Google Pay
Depending on the browser and operating system used, you will have access to Apple Pay and/or Google Pay as payment options at checkout.
Paypal
Paypal is another payment option that you can use at checkout.
Local Payment Methods
Additionally, certain payment methods are only available in certain countries or are extremely popular in those countries. We want you to have total confidence by seeing these payment methods in your checkout.
See the breakdown below by payment method and countries supported.
Country Local Payment Method
USA Cash App, Amazon Pay
Austria EPS
Belgium Bancontact
Netherlands iDeal
France Cartes Bancaires
Poland Przelewy24
International Orders
Do we ship worldwide?
Yes! Fourthwall works with manufacturing & fulfillment partners around the globe in the US, UK, EU, and AUS. Shipping rates are dynamically determined by the size of the package and destination.
If you are outside the US, will you have to pay additional taxes on your order?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country; we cannot calculate them in advance. Please contact your local customs office for more information regarding your country's customs policies. If such a fee is indeed imposed on your package, you are responsible for its payment.